We want to be your one-stop shop for your hotel and travel reservations. In fact, we guarantee that our Save Rate Hotels are the best prices available online. If you find a lower rate on another website for the same room, at the same hotel, on the same dates, within 24 hours of making your booking with us, we guarantee you that we'll match it PLUS pay you 10% of the difference in price.
Simply complete the online 110% Best Rate Guarantee Request Form below to process your claim.
The 110% Best Rate Guarantee is for the Save Rate Hotel room rates only and does not include any taxes, tariffs or fees. The 110% Best Rate Guarantee does not apply to discounted rates for senior citizens (including AARP rates), travel industry rates (e.g. IATA), corporate negotiated rates, Government/Military rates or AAA rates.
What you should know about our 110% Best Rate Guarantee:
- The 110% Best Rate Guarantee applies to discount Save Rates at over 60,000 global properties.
- Save Rate Hotels are denoted with a special icon
next to the property listing. - Our Save Rate Hotels are already low - we can guarantee them because we negotiate these rates with hotels and hotel suppliers based on our bulk purchasing capabilities.
- Your 110% Best Rate Guarantee request will be responded to within 48 business hours. For further questions, please contact our Customer Care Center at (866) 270-2849 or (682) 606-5408 (International).
110% Best Rate Guarantee Terms and Conditions:
- The 110% Best Rate Guarantee applies only to Save Rate Hotel reservations made via this website. Save Rate Hotel are denoted with a special iconnext to the property listing.
- The 110% Best Rate Guarantee applies only if you find a lower rate for the same room type (which must be available for booking), at the same hotel, for the same dates, on another website selling hotel reservations. It applies to the Save Rate Hotel base room rate only and does not include any taxes, tariffs or fees.
- The 110% Best Rate Guarantee does not apply to discounted rates for senior citizens (including AARP rates), travel industry rates (e.g. IATA), corporate negotiated rates, Government/Military rates or AAA rates.
- Rates found on "opaque" or auction sites, including sites where the hotel brand and the specific hotel are not known until the booking is made, are not included or eligible for this guarantee. Also, printable coupons found on websites are also not valid source of comparison. This includes but is not limited to Priceline.com, Hotwire.com, etc.
- The 110% Best Rate Guarantee is calculated based on the comparison of the rate of the original hotel booking with the competing rate in the same currency.
- To receive your refund, fill out the 110% Best Rate Guarantee Request Form completely and submit it to us within 24 hours of making your Save Rate Hotel reservation and at least 48 hours prior to your scheduled arrival at any hotel.
- The 110% Best Rate Guarantee Request Form must be submitted by the person who made the reservation within 24 hours of making the booking.
- If the lower rate on another travel website can be verified to our satisfaction, we will match the rate shown PLUS pay you 10% of the difference in price.
- Payment of the difference in rates, cancellations and refunds are made subject to these terms and conditions and will be credited to the credit card used to guarantee the reservation, within three (3) business days.
110% Best Rate Guarantee Request Form
If you made a Save Rate Hotel reservation, and find a lower rate, for the same room, on the same date, on another website, simply complete this form and submit it to us. We guarantee you that we'll match it PLUS pay you 10% of the difference in price. Please make sure to fill out the form completely with information that is accurate and can be verified.
This form is only for 110% Best Rate Guarantee refund requests for Save Rate Hotel reservations.
All fields are required unless noted otherwise.